GENERAL Q's
Keep them refrigerated to maintain peak freshness and use them within 30 days of opening for the best flavor.
Nope! We use real ingredients, no junk.
Keep your beans in an airtight container in a cool, dark place (not the fridge!)
Yes! All Sips syrups are dairy-free, gluten-friendly, and vegan-friendly.
Some flavors—like Hazelnut Toffee—contain nut extracts. If you have a severe nut allergy, please check the ingredients list.
We use organic cane sugar and/or brown sugar—no artificial or over-processed sweeteners here.
Yes! Our coffee beans are ethically and sustainably sourced through fair trade partnerships, ensuring high quality and responsible farming practices.
SHIPPING & DELIVERY
All Sips products are handcrafted in small batches. Orders are processed within 2-4 business days (excluding weekends & holidays). Shipping carriers pick up from us every Tuesday and Thursday to ensure your order arrives fresh.
Not yet—but International Sipping is in the works! Stay tuned.
At checkout, you'll see several shipping options to choose from, from standard to expedited delivery.
Please note: Standard processing time applies to all orders, even if expedited shipping is selected.
Once your order ships, you’ll receive a tracking link via email to the address you checked out with.
We understand how frustrating it can be when a package gets lost in transit. Once your order leaves Sips warehouse and is handed over to USPS or UPS, tracking and delivery are managed by the carrier. If your package is delayed or lost due to an incomplete or incorrect address, we recommend filing a claim directly with the carrier, as all Sips packages are insured and may qualify for reimbursement.
Please note that Sips cannot replace or refund orders lost due to address errors. Ensuring the accuracy of the delivery address is the customer’s responsibility.
Oh no! If your order arrives damaged, please email Hello@SipMoreSips.com within 72 hours of delivery with photos, and we’ll make it right.
Oops! While we double-check all orders before they leave our warehouse, we’re only human, and sometimes mistakes happen. If you received the wrong product, we sincerely apologize for the mix-up!
Please email us at Hello@SipMoreSips.com with your order number and a photo of what you received. We’ll promptly generate a new order to ensure you get the correct items as soon as possible.
ORDERING & RETURNS
Chances are, you'll love them all! However, each product page contains information regarding flavor notes, ingredients, pairing ideas, and more to help you choose.
Additionally, you may opt to take our quiz to find your perfect Sips! Tap here for personalized recommendations based on your flavor preferences.
If you need to make changes to an existing order, please reach out as soon as possible to Hello@SipMoreSips.com.
Please note: Once processing is underway, we may not be able to adjust your order.
Yes! If you're interested in stocking our products, please email us at Sales@SipMoreSips.com with more details around what you’re looking for, or tap here to learn more about our wholesale offerings.
Due to the nature of our products and safety of our baristas + customers, we do not accept returns—but if your order arrives damaged, we’ll make it right.
Read our full return policy here.
All mugs, apparel, and Sips Lifestyle items are final sale. Read our full return policy here.